Student Business Services: FAQS
What is Student Business Services?
Alliant Student Business Services is committed to providing exemplary customer service, complete and accurate information, and individualized assistance to each of our valued students. Our San Diego campus office hours are Monday through Friday, 9:00-5:00. Individual campus hours may vary slightly. We are available to assist you in person in any of our offices, as well as via phone and email. Your financial business is confidential, and you may speak with your campus representative in privacy. Our commitment to you is that we will not send you on a “treasure hunt” for information - instead, we will make the phone calls, send the emails, and track down the answer or the person who can assist. Please feel free to contact us with questions, suggestions, and ideas.
Will I get a statement showing how much I owe?
View your real-time account activity, including charges and payments, 24 hours a day, 7 days a week on the MyAlliant Portal. Login with your ID number and password. If you have forgotten your password, follow the password reset link and a new password will be mailed to your Alliant email address. If you are still having trouble logging into your account, please contact the IT Help Desk at email@example.com.
You will not receive a paper statement in the mail. If you have a balance due to the university, a monthly eBill statement will be posted on your CASHNet page. If you do not owe anything or have a credit balance, you will not receive an eBill. An email will be sent to your Alliant email every time a new eBill is available for viewing on-line. eBills will be generated prior to the start of each semester and monthly thereafter. Please watch your Alliant email and periodically check your CASHNet page for important billing information.
When is tuition due at Alliant?
Tuition is due on or before the first day of the Alliant full term. For classes added during the published add/drop period, payment is due prior to registration.
Please note - Registration may be dropped for students who have not paid by the deadline, do not have an approved deferred payment plan on file, or have not completed the Financial Aid process by the first day of the semester. If you are having difficulty, contact your Student Business Services Representative.
When can I pay my tuition?
Payments for upcoming semesters are accepted at any time prior to the first day of the term. You do not need to be registered to pay, but you may not have a complete list of charges and fees until you have registered for all classes and billing has been calculated. If you register for classes during the add/drop period, payment is expected before you register.
How can I pay?
- Login to the MyAlliant portal and access CASHNet, and make a payment for tuition, transcripts, fees and more online.
- Pay by Mail to:
Alliant International University
10455 Pomerado Rd, Bldg. M18
- Pay in person by cash, check, or money order at your local campus Student Business Services office.
- Pay by bank wire (see our Forms page for wire transfer instructions)
NOTE: Your student ID number must accompany all payments in order to ensure proper posting of your tuition payment.
Do you offer payment plans?
Deferred payment plans are available on-line via CASHNet. Login to your student account at https://ais.alliant.edu to access your CASHNet account at the "Go to CASHNet" link to enroll in My Payment Plan. You will pay a down payment and a $40 enrollment fee at the time of enrollment. Payments will be due at regular intervals, and a 1% finance charge will be applied to outstanding balances at the end of every month.
What is CASHNet?
CASHNet provides on-line access to your student account for ePayments, payment plans, eRefund, ordering transcripts and services, eBill, 1098t tax forms, and more. CASHNet is accessed via the secure login on the Alliant Student Information System at https://my.alliant.edu. A link to CASHNet within the Alliant secure portal connects you straight to your CASHNet page without ever logging out. Information about CASHNet can be found on their website at http://www.cashnet.com/.
Can students from all campuses use CASHNet?
All matriculated students have access to all CASHNet services with the following exceptions:
Mexico City - Use of eRefund with a U.S.-based bank account only. ACH on-line payment of tuition is not currently an option. 1098t on-line is not currently an option. My Payment Plan is not currently an option. We hope to expand the CASHNet services available to you in the future.
International locations other than Mexico City - CASHnet is not currently an option for our international campuses other thanMexico City. Please contact your local administration for payment information.
What if a 3rd party is paying all or part of my tuition?
Some students are entitled to tuition assistance through their employer, a government agency, or other 3rd party. If you are expecting another party to pay any part of your tuition and fees, please contact Trudy Blackmon at firstname.lastname@example.org, 858-635-4810.
What if my financial aid has not come in by the first day of the term?
If your Financial Aid has not come in by the first day of the term, please contact your Student Business Services Representative. Ensure that you have responded to all email, letters, and phone calls from the Financial Aid Office and your lenders, and that you have completed the application process and have accepted your awards.
When will I get my Financial Aid refund?
For funds received prior to the first day of the term, Financial Aid refunds will be disbursed by the 14th calendar day of the term. Aid received after the first day of the term will be refunded within 14 calendar days of a credit being created on your student account. Refunds can be directly deposited into your checking/savings account with CASHNet eRefund. In order to enroll in CASHNet eRefund, login to your student account at MyAlliant portal. Follow the instructions for eRefund. Please allow at least 14 days for enrollment to take effect.
If you do not participate in eRefund, please note: All refund checks will be mailed to the address the University has on file for you. If you believe you will be receiving a refund check, it is your responsibility to keep your address updated with our Registrar.
Be sure to contact your Financial Aid Advisor before adding/dropping classes. Changes to your registration can alter the amount of your award and refund.
If funds are returned to the lender due to dropped classes or other ineligibility, you will be responsible for any debt to the University and associated penalties and fees. Charges for units added after your refund has been disbursed must be paid for immediately in order to avoid late penalties, holds, and possible deregistration.
What is the benefit of using CASHNet eRefund?
CASHNet erefund allows students to have their financial aid refunds deposited directly into their personal bank accounts at no extra charge. This relieves the student from waiting for a mailed check to arrive and standing in line at the bank. eRefund is controlled by the student; you can change and update banking information as often as needed.
Why would I opt out of receiving a paper 1098t tax form?
CASHNet stores an electronic 1098t for you that is accessible at any time. It can be printed or downloaded to store on your own computer. Opting in to paperless 1098t means that you do not need a paper form mailed to you in addition to the electronic service available. This saves labor, paper and postage, and furthers Alliant's environmental effectiveness. Log in to CASHNet and click on the 1098t section for more information.
Why was I charged for Student Health Insurance?
All undergraduate students, all international students, all students living in campus housing are automatically enrolled in and billed for the Kaiser student injury and sickness plan each semester. This charge will remain on your account unless you have comparable private coverage and waive your Kaiser insurance on-line during the open enrollment period . Your charges will be reversed within a few days of your waiver as long as you are within the open enrollment period. You will receive an email confirmation when you have successfully waived your insurance. This email is your only receipt, and will be necessary as proof of your waiver should a discrepancy arise. Information about the 2011-2012 academic year health plans can be found at https://studentnet.kp.org/alliant.
Newly enrolling international students, undergraduate students at theSan Diegocampus, and campus housing residents will be automatically enrolled and charged, and will need to waive their insurance through the Student Business Services office. Please contact your campus for more information.
Student Business Services Contacts:
Student Business Services Administration
Alliant International University–Irvine
2855 Michelle Drive - Suite 300
Irvine, CA 92606
|San Francisco, Beach St. Campus
Alliant International University– San Francisco
One Beach Street, Suite 100
San Francisco, CA 94133-1221
|San Francisco-Presidio Graduate School
At Alliant - Dorothea Guillory
Dorothea Guillory - SBS Representative
Terry Chan – University Cashier
Nohemi Villa - SBS Representative