Student Consumer Complaint Process
Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), took effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:
- Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
- Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
- Complaints relating to the quality of education or other State or accreditation requirements.
Alliant International University is committed to maintaining a University environment in which its members can live and work in an atmosphere of acceptance, civility and mutual respect for the rights, duties and sensibilities of each individual. Occasionally, however, complaints or concerns arise, the timely resolution of which is important to maintaining the desired University atmosphere. The University will treat each complaint or concern seriously, and attempts to resolve issues quickly and effectively using informal processes. Alliant encourages the prompt reporting of complaints so that a rapid response can be made and appropriate action taken.
We urge students to utilize all methods of complaint resolution including the formal complaint - (PDF) process offered by Alliant International University, but in the event that students believe they have been unfairly treated or have issues with the College that cannot be resolved by the methods outlined in the College’s publications, they have the right to contact our accreditation agency - (PDF), Department of Education Ombudsmen and/or various state and other governmental agencies - (PDF). As Alliant is WASC accredited, students are to use the following compliant process in place of going to the state authority.
Below is a PDF listing contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Alliant International University. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Alliant International University is required to be registered in that jurisdiction. Alliant International University has made a reasonable effort to ensure that this list is accurate.
State Complaint Process Links - (PDF)
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s internet web site (www.bppe.ca.gov).
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